What is the price of the tags?

•Our internet pricing for a matching set of two (2) key tags is as follows:

A set of metal medallion key tags is $24.95 plus $3.00 for shipping and handling, for a total of $27.95.  Each set consists of two (2) key tags with a matching set of unique registration numbers.

 

What does your Return The Keys key tag do and how does it work?

•We sell a set of two (2) key tags with a matching set of unique registration numbers that are used in place of the owner’s personal identification information.  Should your keys with our tag be lost, the key tag provides information on how to return your keys to our office.  Once returned, we will notify you ASAP so you know we received your keys.  We will then return the keys to you at our expense.  A reward is offered and will be paid by us to the finder, if requested, upon the return of the keys.  The purpose of Return The Keys is to protect the owner’s identity, and assist in returning the keys to their rightful owner.

• Return The Keys maintains a confidential database with your contact information stored under the registered key tag number stamped into your set of key tags. The registration number is maintained in a password protected database for security purposes.

•Our tags do not contain any member’s personal information.  It contains the following:

· Your registration number.

· Our toll free phone number and website address.

· Our return address with postage guaranteed.

• Our tags also offer a reward, if the finder should request one.  Good Samaritans can just drop the keys into any mailbox.

• Using the registration number, Return The Keys personnel will access your password protected contact information in our database, contact you and arrange to have your keys returned.

 

What will happen if my keys are found?

•We have three methods by which the finder can return your keys to our office:

1.  Drop into any mailbox – return postage is guaranteed to our office.

2.  Call us at our toll free number located on the key tag and we will make arrangements to have the keys returned to our office.

3.  Contact us on our website, the address is on the key tag, and we will make arrangements to have the keys returned to our office.

•Upon receiving any keys returned to our office (or when contacted by the finder of  the keys) we will make every attempt to contact the owner, using the contact information stored in our database. We will then return the keys to you at no cost. We will use your phone number or email address to contact you.  If we can not make contact via a phone number, we will send a registered letter to the mailing address on file.  (*Note:  You will need to keep your contact information up-to-date.)

•No keys will be sent to any address stored in our database under the member’s contact information until we have contacted and verified what the correct address is.

•If the finder requests the reward, it will be issued only after we have received the keys from the finder and returned the keys to the owner.  We will maintain the finder’s name and address before the reward is issued.

 

Am I responsible for paying the reward, or cost of returning the keys to me?

•No.  Return The Keys pays the finder the reward and for all costs associated with returning the keys to you.

 

Are there any additional fees?

•No. You only pay the one-time fee when buying the service and you receive your key tags.

 

What happens if I change my address or phone number?

•It is your responsibility to provide and keep updated, your contact information.  We can be contacted at our toll free number or website address listed on the key tag.  On our website you can log in to your account and update your information at any time. You can also email us at sales@returnthekeys.com and we will be happy to assist you with updating your contact information.

 

What happens to my keys if I can’t be located?

•We will make every attempt to contact you.  If we cannot locate you or you fail to provide accurate return information, we are under no obligation to send the keys back to you.  We will hold a set of unclaimed keys for 12 months, then they will be destroyed.

 

Does Return The Keys guarantee the return of my keys?

• NO.  A reward is offered by us for the return of your lost keys, but we cannot guarantee that your keys will be found and returned.  We do not pay for the replacement cost of  your lost keys.

 

What happens to my personal information?

•All personal information is held in our database and used only for the purpose for which it was intended – the return of your keys. Our database is not for sale, rent or available to trade with any other organization, for any reason.

 

What do I do If I find a set of keys with the Return The Keys tag attached?

If you have found a set of keys with our tag attached, please drop the keys with the key tag attached into any mailbox.

If you wish to collect a reward, contact us in the following ways:

•Call our toll free number at 1-888-546-1650 and press 2 for the Rewards Department.

•Send an email to info@returnthekeys.com.

•Fill out our Collect a Reward form at: https://www.returnthekeys.com/collect-a-reward.

A representative will contact you as soon as possible to make arrangements for the return of the keys.